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Billing, Shipping and Return Policy Policy

Shipping Information

Free Shipping

Free shipping is available on qualifying orders of $200 or more shipped within the contiguous United States. Not all products qualify for free shipping.

Oversized, heavy, hazardous, and specially handled products may be excluded or may require an additional shipping charge. The shipping options and charges displayed in your shopping cart at checkout are the final shipping terms for your order.

Please note that Google and other third-party websites may display general “free shipping” information that does not apply to every product or order. Always review the shipping charge shown on our website before completing your purchase.

Processing and Delivery

We begin processing orders immediately after they are received. Once an order invoice has been printed and entered into our shipping process, we are generally unable to change or cancel the order.

Carrier delivery dates are estimates and are not guaranteed.

Delivered Packages

Please provide a safe and secure location for your delivery. Once tracking shows that a package has been delivered to the address provided, Superstition Hobbies is not responsible for theft, loss, or damage occurring after delivery.

To receive USPS delivery notifications, sign up for USPS Informed Delivery.

Oversized Packages

Products considered oversized are identified on the product page. Oversized packages do not qualify for free shipping and cannot be shipped using 2-Day, Overnight, or Saturday Delivery services.

Available shipping methods and charges will be displayed during checkout.

Payment and Billing Options

We accept major credit and debit cards for online purchases. Available payment methods will be displayed during checkout.

Billing Information

When placing an order, please enter your billing address exactly as it appears on your card account. Your billing address may be different from your shipping address. Please also provide a valid daytime telephone number and email address in case we need to contact you about the order.

Payment Verification and Fraud Prevention

For the protection of our customers and Superstition Hobbies, orders may be reviewed before they are processed or shipped.

We reserve the right to hold or cancel an order when:

  • The billing address does not match the information on file with the card issuer.
  • The card security code cannot be verified.
  • The payment is declined or authorization cannot be obtained.
  • The order contains information that indicates possible fraud or unauthorized card use.

If there is a payment problem, you may need to contact your bank or card issuer directly. Superstition Hobbies cannot correct or override information maintained by your financial institution. After resolving the issue, you may place a new order.

Authorization Holds

A declined, canceled, or unsuccessful payment attempt may temporarily appear as a pending authorization on your account. This is not an additional charge from Superstition Hobbies. The timing for removing an authorization hold is determined by your bank or card issuer.

Debit Cards and Refunds

When a debit card is used, funds may be withdrawn or held immediately by the issuing bank. Refunds and released authorization holds may take several business days to appear in your account.

Superstition Hobbies is not responsible for overdraft charges, insufficient-funds fees, or other bank fees resulting from the use of a debit card. Please contact your bank for questions concerning these fees or processing times.

 

Returns Policy and Process

We want our customers to be satisfied with their purchases. Eligible products purchased directly from SuperstitionHobbies.com may be returned for a refund or store credit according to the terms below.

Products purchased from another retailer or website must be returned to the original seller and are subject to that seller’s return policy.

Return Requirements

A return request must be started within 30 days of the original shipping date.

To qualify for a return, the product must be:

  • New, unopened, and unused.
  • In its original undamaged packaging.
  • Complete with all parts, accessories, manuals, and other materials.
  • In resalable condition.
  • Accompanied by proof of purchase from Superstition Hobbies.

Please contact Superstition Hobbies before returning any product. Products returned without prior approval may be refused or returned to the customer.

Shipping Costs

Unless Superstition Hobbies shipped the wrong product, the customer is responsible for all original and return shipping charges. Original shipping charges are not refundable.

The customer is also responsible for any brokerage fees, duties, taxes, or other charges associated with an international return.

If Superstition Hobbies shipped an incorrect product, please contact us before returning it so we can provide return instructions.

We strongly recommend using a trackable and insured shipping service. Superstition Hobbies is not responsible for return packages that are lost, stolen, or damaged while in transit.

Restocking Fee

A restocking fee of up to 15% may apply to an eligible return. Products that do not meet the requirements of this policy may be refused and returned to the customer at the customer’s expense.

Products Containing Batteries

Items with Batteries

The packaging and protective seals must remain intact. The battery must not have been opened, removed, connected, charged, or used.

Items Without Batteries

All packaging and protective seals must remain intact.

Nickel-Based and Alkaline Batteries

Eligible batteries must remain unopened, uncharged, unused, and in their original packaging.

LiPo Batteries

LiPo batteries cannot be returned due to safety and shipping restrictions. Please verify the required voltage, cell count, capacity, connector, and dimensions before ordering.

Software

Software may be returned only if it has never been downloaded, installed, activated, or registered.

Flammable and Combustible Products

Flammable, combustible, and other regulated materials may not be eligible for return because of carrier and regulatory restrictions. Please contact us before attempting to return one of these products.

Items Considered Opened or Used

The following products and conditions are not eligible for return:

  • Engines or accessories that have been mounted or installed.
  • Vehicles on which engines, electronics, or accessories have been installed.
  • Engines through which fuel has been run.
  • Kits in which construction has begun, including cutting parts or removing parts from balsa sheets.
  • Software that has been installed, downloaded, activated, or registered.
  • Kits or products with broken packaging or protective seals.
  • Products that have been assembled, operated, altered, damaged, or used.
  • Products with missing parts, accessories, manuals, or packaging.
  • Products that have had a battery connected.
  • Opened, connected, charged, or used batteries of any type, including LiPo, LiHV, NiMH, NiCd, other nickel-based batteries, and alkaline batteries.
  • Apparel that has been worn, washed, or altered.
  • Gift cards.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact Superstition Hobbies as soon as possible and before using, assembling, installing, charging, or modifying the product.

Please keep the product, original packaging, shipping carton, and all packing materials until we provide further instructions. Photographs may be requested to document the problem.

Defective products may be covered by the manufacturer’s warranty and may require assistance directly the manufacturer.